Deposit and cancellation policy

Last updated: 14 October 2026

Each appointment is reserved just for you, so we ask for a deposit when you book and some notice if you need to change your plans.

Deposit

• When you request an appointment online, a €50 deposit is held on your card. It is only charged once Maria confirms your booking. If she can't take it, the hold is released and nothing is charged.
• The deposit comes off the price of your treatment. You pay the rest at your appointment.
• Your card is saved securely by Stripe when you book, so a cancellation fee can be charged if this policy applies. We never see your full card number.

Cancelling or moving your appointment

• 48 hours' notice or more: you can cancel free of charge and your deposit is refunded, or you can move your appointment and keep your deposit for the new date.
• Less than 48 hours' notice: the deposit is kept, and a cancellation fee of up to 50% of the treatment price may be charged to the card you booked with.
• Not attending: the deposit is kept and a fee of up to 50% of the treatment price may be charged.

To cancel or move an appointment, call 087 955 0618 or reply to your booking confirmation email.

Refunds

Refunded deposits go back to the card you paid with. Banks usually take 5–10 working days to show the money in your account.

If we need to cancel

If we ever have to cancel your appointment, we will contact you as soon as possible and either move it to a time that suits you or refund your deposit in full.

Questions

Call 087 955 0618 or email marys1980@interia.pl. We're happy to help.